As as an IT Service Desk Analyst you will be a key part of a team that provide 1st line support to internal and external customers, which consist of around 5000 end users. You will be responsible for both telephone and face to face queries and ensuring that exceptional service is given in line with agreed SLA's and KPI's. Our tech stack that the team are responsible for, are primarily Windows based products although we do use Cisco and Apple products, so you will be exposed to some great tech.
For this role, you will need to be currently working within an IT focussed service desk role who has an excellent customer service background and has a passion for technology and keen on learning and expanding your skills. You will be trained to at least ITIL foundation level and have a background in Microsoft products. We use Microsoft Office 365 at Arqiva, and would ideally want someone with this experience, however, we will consider anyone who has experience up to Windows 10. You can also bring:
• Experience in service management tools.
• Incident and work order logging.
• Experience troubleshooting with customers in order to gain insightful information.
• Ability to agree priorities with customers.
• Excellent communication skills.
At Arqiva, our vision is to be central to every vital connection in a world which depends on a continuous stream of information. At the forefront of communications infrastructure and media services, we’re the people behind the scenes who make connections happen in the digital world. Our values are about being ingenious, straightforward and collaborative in a clear and simple way to enable us to go that extra mile for our customers.
If this describes you and your career aspirations, to apply for this Project Manager role, please click on the APPLY button below.
Your application will be treated with absolute confidentiality.